At Xandra Clicks, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your experience remains hassle-free.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging.
All accessories, manuals, and tags must be included.
You must provide a receipt or proof of purchase.
Please contact our support team at [email protected] within the 7-day window to initiate a return. Our team will provide instructions and a return authorization number.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or received in error. We recommend using a trackable shipping service or purchasing shipping insurance. Xandra Clicks is not responsible for items lost or damaged in return transit.
Refunds
Once your returned item is received and inspected, we will notify you via email. If your return is approved:
A refund will be processed to your original method of contact (for COD orders, this may be handled via alternative arrangements, such as bank transfer or store credit).
Refunds are typically processed within 7–10 business days after the item has been received and approved.
Exchanges
We offer exchanges for defective or damaged products within 7 days of receipt. If you need to exchange an item, please email [email protected] with photos and a description of the issue.
Items Not Eligible for Return or Refund
Items returned after 7 days of delivery
Products showing signs of use, damage, or missing parts not due to our error
Items marked as final sale or non-returnable
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank or payment account again.
Contact your bank or payment provider, as it may take some time before your refund is officially posted.
If you’ve done all of the above and still have not received your refund, please contact us at [email protected].
Contact Us
For any questions or to initiate a return, please reach out to:
Email: [email protected]