At Xandra Clicks, we are committed to delivering your photography gear quickly, safely, and reliably—no matter where in the world you are. Our shipping process is designed to keep you informed and confident from the moment you place your order to the time it arrives at your doorstep.
Order Processing
All orders are processed within 1–2 business days after they are placed. You will receive a confirmation email once your order has been successfully submitted and another notification when your order has shipped.
Processing times may be extended during high-demand periods, holidays, or in the event of unforeseen circumstances. We appreciate your patience and will always do our best to keep you updated.
Shipping Confirmation and Tracking
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and link. This allows you to monitor your shipment’s journey in real time.
If you do not receive a tracking email within a few days of placing your order, please check your spam or junk mail folder. If it’s still missing, contact us at [email protected], and we’ll be happy to assist.
Shipping Carriers
We partner with trusted global and local courier services to ensure your order is delivered safely and efficiently. The choice of courier depends on your location and the nature of the products ordered.
Shipping Charges
Shipping fees are calculated at checkout based on the delivery address and order weight. We strive to keep shipping costs fair and transparent. Occasionally, we may offer free shipping promotions—be sure to check our homepage or sign up for our newsletter for the latest offers.
Undeliverable Packages
If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal to accept, we will contact you to arrange re-shipment. Additional shipping fees may apply.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit, please notify us immediately at [email protected]. Be sure to include your order number, a description of the issue, and photos if applicable. We’ll investigate and resolve the issue as quickly as possible.
Contact Us
For any questions or concerns regarding shipping, please don’t hesitate to get in touch:
Email: [email protected]